Proxmox Virtual Environment (VE) is a free, open-source virtualization platform created in 2008.
For enterprise use, where availability and performance are critical, Proxmox offers quality paid Proxmox support services.
For those seeking an even higher level of Proxmox support, or fully managed services, it’s possible to turn to specialist companies like Enix, an official Proxmox partner with recognized operational experience on this technology.
This article reviews the different support options for an enterprise platform built on Proxmox.
Official Proxmox Support
Four Available Proxmox Support Plans
The Proxmox team offers four flexible, scalable subscription plans:
- Community: Access to the “Enterprise” repository and the full set of Proxmox VE features;
- Basic: Includes all Community plan benefits, plus support via the customer portal, up to 3 support tickets, and a 1-business-day response time;
- Standard: Includes all Basic plan benefits, with unlimited support tickets and a 4-hour response time during business days;
- Premium: Offers all Standard plan benefits, with a reduced 2-hour response time during business days and remote support via SSH.
These subscriptions are valid for one year and billed per CPU socket. They provide access to the Enterprise repository, ensuring reliable software updates and security improvements, as well as enterprise-grade technical assistance.
This support service is available during business hours (7am-5pm), in English or German (Proxmox is an Austrian company).
💡 These are the support offerings for Proxmox Virtual Environment (VE). A similar support offering exists for Proxmox Backup Server (PBS).
Why and How to Subscribe to Proxmox Support Licenses?
We strongly encourage organizations using Proxmox solutions to subscribe to one of these four available offerings, in order to support the open-source development of the solution.
These support licenses can be purchased through us (as an official Proxmox partner) or directly from Proxmox. More information is available on the official site regarding Proxmox support pricing.
Online Support from Proxmox and Its Active Community
In addition, numerous resources are available online, along with strong community collaboration:
Proxmox Documentation: Detailed guides and project pages provide instructions and in-depth information on Proxmox products;
Community forum: An active community where users can ask questions, share ideas, and connect with other experts;
Mailing lists: Public lists let users ask technical questions, request features, or start discussions about development.
Enix’s Complementary Proxmox Support: Direct and 24/7
While official Proxmox support already offers effective assistance through its various subscription tiers, many businesses want a more advanced level of support, with stronger commitments in terms of responsiveness and availability.
It’s then possible to turn to French specialists in Run and operational support such as Enix, who have expertise in Proxmox as well as in broader infrastructure challenges.
💡 A virtualization platform built on Proxmox VE most often also involves hyperconverged or non-hyperconverged storage (Ceph, NFS, ZFS, iSCSI SAN, etc.), encrypted backup (Proxmox PBS, Veeam for Proxmox), networking (IP addressing, load balancing, redundancy & BGP, etc.), and security (firewalling, Bastion, access management, etc.).
We are an official Proxmox partner and we offer 24/7 Proxmox support, in English or French.
Our approach differs from traditional support models: we guarantee a genuine close working relationship and a premium service, with the following commitments and characteristics:
- Responsiveness: we’ve eliminated escalation matrices entirely, giving you direct access to our senior engineers with the ability to intervene immediately in the event of a critical incident, without going through intermediate support tiers;
- Real-time support: in addition to standard channels and our ticketing system, our teams are available instantly via instant messaging (typically Slack);
- Direct communication: engineers who speak your language (English or French), for precise, friction-free discussion of technical and business issues;
- 24/7 on-call: proactive monitoring and immediate intervention in the event of an incident.
Proxmox Managed Services: Beyond Support, Operational Management
Some businesses seek an even more advanced level of support, including the day-to-day operational management of their infrastructure.
As specialists in Run operations and tailored managed services, we naturally offer our Proxmox managed services: we take on the complete operation of your Proxmox infrastructure, from proactive monitoring to continuous optimization, including update management (security and functional) and preventive or incident-response interventions on your platform.
Our commitments for a premium Proxmox managed service:
- A team of senior engineers, each with more than 10 years of experience in IT infrastructure and the operational management of complex platforms;
- Prevention over cure: we do everything possible at the build or infrastructure takeover phase to simplify operations and minimize risk in production;
- Advanced supervision and modern monitoring to optimize performance, and to detect and resolve incidents before they impact production service;
- Continuous optimization: tuning and evolutions (functional, sizing) of your infrastructure to guarantee performance and scalability;
- Security and updates: applying patches and optimizations without service interruption;
- Complete management and administration: day-to-day maintenance so you can focus on your core business;
- Ultra-responsive support with direct access to our experts, without intermediate support tiers.
More information can be found in our articles about our managed private Proxmox cloud service, Proxmox Private Cloud, and on our vision of managed services.
Need Support or Guidance on Proxmox?
We are an official Proxmox partner, and we have been designing and operating critical Proxmox-based platforms for more than 10 years now (Proxmox VE, but also Proxmox Backup Server and now Proxmox Datacenter Manager). Depending on needs and strategy, these platforms can be deployed on-premise, on our own Enix infrastructure, at a third-party provider (hosting company or cloud SP), or in hybrid setups.
If you’re looking for reliable, responsive Proxmox support in your language, or a fully managed Proxmox service, we’d be delighted to discuss it with you. We can also help you design and build your Proxmox platform, before taking over its support or operational management.
Finally, if you’re planning a Proxmox migration project, we invite you to check out our short guide to migrating from VMware to Proxmox, aimed at CIOs.
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